Customer surveys done by our Customer Service department and service engineers amongst the large family of GIRNAR customers point to the following:
More than 75% of all purchase are made on the strength of referrals and recommendation of existing customers (word of mouth publicity). Based on a program to determine future profitability of the company based on current level of delighted customer who is actively engaged in promoting the products (missionaries) it is found that the % of promoters has been increasing steadily since we began tracking this figure more than 2 years ago.
At present more the 50% of GIRNAR customer are actively promoting the products, this coincides with the percentage of delighted customer which is above 50%.
We care all the customer after sale of product and provide door step customer service.
We provide product service to our customer within actual time that is actual my strength.
We care those customer that their product warranty expire. We provide AMC service to proper functioning of product. Our Promise.